FAQ

Creating an account at Shoshone Rose Casino is quick and straightforward. Visit our website and click the 'Sign Up' or 'Register' button located in the top corner of the homepage. You'll need to provide some basic information including your name, email address, date of birth, and contact details. Create a unique username and secure password, then agree to our terms and conditions after reviewing them. We require age verification to ensure all players meet legal gambling age requirements. Once your information is submitted, you may need to verify your email address by clicking a link sent to your inbox. After completion, you can make your first deposit and claim your welcome bonus of up to $1000. The entire process typically takes less than five minutes, and your account will be ready for immediate use.

Shoshone Rose Casino offers several secure payment options to accommodate our players' preferences. Currently, we accept major credit cards including Visa, MasterCard, and American Express for both deposits and withdrawals. All transactions are processed in USD, with deposits typically appearing in your account instantly. For your security, we employ advanced encryption technology to protect all financial transactions. When making your first withdrawal, you may be required to complete a verification process to ensure the safety of your funds. This is a one-time procedure that helps prevent fraud and maintain regulatory compliance. If you encounter any issues with payments, our customer support team is available to assist you promptly through live chat or email at support@shoshonerose.com.

Shoshone Rose Casino provides a generous welcome bonus of up to $1000 for new players. This bonus is typically structured as a match on your first deposit, giving you extra funds to explore our extensive game library. Beyond the welcome offer, we feature daily and weekly promotions that provide regular value to our loyal players. These may include match play bonuses and special giveaways during specific hours. By joining our Rose Rewards Club, you'll gain access to exclusive benefits such as FREE Play opportunities and specialized promotional offers not available to the general public. The specific terms for each bonus, including wagering requirements and game restrictions, are clearly outlined on our promotions page. We recommend checking this page regularly as we frequently update our offers to provide fresh and exciting opportunities for our players.

Shoshone Rose Casino offers responsive customer support through multiple channels to address your questions and concerns. Our most immediate option is live chat support, accessible directly from our website by clicking the chat icon. This service connects you with a support representative who can assist with urgent matters in real-time. For less time-sensitive inquiries, you can email our support team at support@shoshonerose.com, and we aim to respond within 24 hours. Our support team is knowledgeable about all aspects of our casino operations, including account management, bonuses, game rules, and technical issues. We prioritize providing clear, helpful information to enhance your gaming experience. While we strive to cover most common questions in this FAQ section, our support team is always ready to address your specific concerns with personalized assistance.

Shoshone Rose Casino features an impressive selection of games powered by Pragmatic Play, one of the industry's leading software providers. Our slot collection includes classic three-reel games, modern video slots with immersive themes, and progressive jackpot titles offering potentially life-changing prizes. Beyond slots, we provide a variety of table games including multiple variations of blackjack, roulette, baccarat, and poker to satisfy traditional casino enthusiasts. For those seeking an authentic casino atmosphere from home, our live dealer section offers real-time gaming experiences with professional dealers streaming from specialized studios. Each game in our library is regularly tested for fairness, ensuring random outcomes and honest gameplay. New titles are added frequently, so we encourage players to check our games lobby often to discover the latest additions to our ever-expanding collection.

Withdrawing your winnings from Shoshone Rose Casino is a straightforward process designed with security and efficiency in mind. To request a withdrawal, log into your account, navigate to the cashier section, and select 'Withdraw.' Choose your preferred withdrawal method from the available options, which include the same credit cards used for deposits (Visa, MasterCard, American Express). Enter the amount you wish to withdraw and confirm the transaction. All withdrawal requests undergo a standard security review, which typically takes 24-48 hours to complete. This verification process helps protect your funds and prevents fraudulent activity. Once approved, the processing time depends on your chosen payment method, with credit card withdrawals typically taking 3-5 business days to appear in your account. All withdrawals are processed in USD, and there may be minimum and maximum withdrawal limits depending on your chosen method.