Support
At Shoshone Rose Casino, we understand that sometimes you need a helping hand. That's why we've built a comprehensive support system designed to address your questions and concerns quickly and efficiently.
24/7 Support When You Need It
Our dedicated team of support specialists is available around the clock to assist you with any issues that might arise during your gaming experience. Whether it's a question about your account, a transaction inquiry, or help with a game, we're here for you day and night.
Multiple Ways to Reach Us
We believe in giving you options when it comes to getting the help you need:
Live Chat: Connect instantly with a support representative through our live chat feature. Our team typically responds within 60 seconds, making this the fastest way to get assistance.
Email Support: For less urgent matters, send us an email at support@shoshonerose.com. Our team aims to respond to all email inquiries within 4 hours.
Comprehensive FAQ Section: Before reaching out, you might find your answer in our detailed FAQ section. We've compiled answers to the most common questions our players ask.
Expert Assistance for All Your Needs
Our support team is thoroughly trained in all aspects of Shoshone Rose Casino operations, including:
- Account management and security
- Deposit and withdrawal methods, including American Express, Visa, and MasterCard options
- Game rules and strategies for our Pragmatic Play titles
- Bonus terms and conditions, including our welcome bonus of up to $1000
- Technical issues and troubleshooting
Player-Focused Resolution
We understand that each player's situation is unique. That's why our support team takes a personalized approach to addressing your concerns. We don't just offer generic solutions – we work with you to find the right answer for your specific situation.
Your Gaming Experience Is Our Priority
At Shoshone Rose Casino, we're committed to creating a smooth, enjoyable gaming environment. Our support team plays a vital role in this mission, ensuring that any bumps along the way are quickly addressed so you can get back to what matters – enjoying your favorite games.
Easy Access to Help
Finding support is simple. The chat icon is visible on every page of our website, and our support email is always available when you need more detailed assistance. We've designed our support system to be accessible and straightforward because we believe getting help shouldn't be complicated.
Don't hesitate to reach out whenever you have questions or concerns. Our friendly support team is ready to assist you with anything you need to enhance your Shoshone Rose Casino experience.